FairFix Appliance Repair - Terms & Conditions

1. Services

1.1 FairFix performs a diagnostic inspection ("Diagnosis") of the customer's appliance during the scheduled visit.

1.2 The Diagnosis identifies the issue(s) and includes a repair estimate.

1.3 If the customer approves the repair, the technician completes it the same day when no additional parts are required.

1.4 If parts must be ordered, the customer pays a deposit - half the repair price - before the part is ordered.

1.5 Once the deposit is paid, the part is ordered.

1.6 If the customer cancels before the part is ordered, only the $99 service call fee is charged; any remaining amount is refunded.

1.7 Cancellation after approval and deposit: If the customer cancels more than 24 hours after approving the repair and paying the deposit, FairFix keeps $158 (the $99 service call fee plus a $59 cancellation fee) and the cost of any non-returnable parts already ordered. The remainder of the deposit is refunded.

1.8 The repair cannot be cancelled after parts have been installed; the deposit is not refunded.

1.9 If the customer refuses the remaining payment after the repair is completed, or the repair cannot proceed for reasons caused by the customer, no refund is issued.

1.10 Once the repair is completed, all repair-related issues are handled under the 90-day parts and labor warranty.

What you get back if you cancel

• Before the part is ordered: you are charged only the $99 service call fee; the rest is refunded.
• After approving and paying the deposit, more than 24 hours later: FairFix keeps $158 plus the cost of any non-returnable parts already ordered; the rest of your deposit is refunded.
• Example: on a $200 deposit with no parts yet ordered, $42 is refunded ($200 minus $158).
• After parts are installed: the repair cannot be cancelled and the deposit is not refunded.

2. Service Call Fee

2.1 The customer pays a $99 service call fee for the visit and Diagnosis.

2.2 If the customer approves the repair, the $99 service call fee is waived - the customer pays only the repair price.

2.3 If the customer does not proceed with the repair, the $99 covers the visit and Diagnosis.

3. Estimate and Parts

3.1 FairFix provides an explanation of the issue(s) and a repair estimate.

3.2 If parts are required, FairFix informs the customer of the type of parts needed but is not obligated to provide part numbers.

4. Photos and Evidence

4.1 FairFix may photograph the appliance before the Diagnosis to document its condition.

4.2 FairFix bears no responsibility for damage or issues caused by the customer's actions or negligence.

4.3 Photos may be used as evidence in the event of a dispute.

5. Customer Responsibilities

5.1 The customer provides clear access to the appliance and ensures the work area is clean and safe.

5.2 An adult (18+) must be present for the visit.

6. Liability

6.1 FairFix is not liable for damage caused by pre-existing conditions, misuse, or customer negligence.

6.2 FairFix is not responsible for indirect or consequential damages.

6.3 FairFix is not responsible for incidental damage to other equipment, floors, ceilings, or walls. The customer ensures a safe working environment before service begins.

7. Damage Waivers

By requesting service, the customer accepts the following waivers, on which FairFix's pricing is based.

7.1 Moving appliances: Moving an appliance carries inherent risk to the appliance and to flooring, cabinetry, and countertops. FairFix is not required to move appliances; if the customer requests it, the customer holds the technician and FairFix harmless from related damage.

7.2 Mechanical systems: Appliances connect to water and gas lines, where component failure or imperfect connections may cause leaks or flooding. Except in cases of gross, clearly proven negligence by the technician, the customer holds the technician and FairFix harmless from resulting damage.

7.3 Refrigeration: Refrigeration components may fail without warning, which can result in food spoilage or loss. The customer accepts this risk and holds FairFix harmless from such loss.

7.4 Glass cooktops: Lifting a glass or ceramic cooktop carries a risk of breakage. Except in cases of gross, clearly proven negligence, the customer holds FairFix harmless from breakage during this process.