Clear answers before you schedule service.

FairFix charges a $99 service call fee for review and inspection. There is no hourly labor rate; the final repair price is determined after inspection and shown before work begins. Go ahead with the repair and the $99 service call fee is waived - you pay just the repair price, even if you decide to skip additional work found later. If you decide not to repair, the $99 covers the visit and diagnosis. If the repair is cancelled after you approve it, the $99 fee for the visit still applies.

Scheduling depends on current service-area demand and technician availability. Submit a service request or call (571) 520-7797 and FairFix will confirm the soonest available time.

Completed repair work carries a 90-day workmanship warranty and parts carry a 90-day warranty. A few specific repair types (for example, some door-switch replacements or refrigerant refill/leak-prone repairs) have different terms, explained before work starts. Full details are on the Terms page.

FairFix reviews appliance repair requests across Northern Virginia and surrounding communities, including Fairfax, Fairfax Station, Annandale, Merrifield, Burke, Springfield, Lorton, Reston, and nearby communities. See the full Service Areas list for the complete coverage.

FairFix reviews requests for most major residential brands, including Whirlpool, GE, Samsung, LG, Maytag, KitchenAid, Frigidaire, and Bosch, among others. Brand information helps with review but does not imply brand authorization.

No. FairFix reviews the request, service location, details, and availability before an appointment can be confirmed.

No. The reported issue helps with review, but diagnosis requires inspection.

No. Final repair price requires inspection and review. The request form does not quote or guarantee pricing.

Refrigerators, freezers, washers, dryers, dishwashers, ovens, ranges/stoves, cooktops, microwaves, disposals, and ice makers.

That's fine. Brand is optional on the request form — leave it blank or note that you're not sure. FairFix can identify it during review or the visit.

The appliance type and a description of the problem are the most useful details. Service address and a phone number are required so FairFix can review and reach you; brand, model, and preferred time help but are optional.

Warranty terms are job-specific. Any applicable terms and period are shown on the final invoice rather than generated by this website.

If parts must be ordered, the deposit is half the repair price and is paid before the part is ordered. If you cancel before the part is ordered, the charge is the $99 service call fee, nothing more; the remainder is refunded. If you cancel more than 24 hours after approving the repair and paying the deposit, FairFix keeps $158 (the $99 service call fee plus a $59 cancellation fee) plus the cost of any non-returnable parts already ordered, and refunds the remainder. For example, on a $200 deposit with no parts yet ordered, $42 is refunded ($200 minus $158). After parts are installed, the repair cannot be cancelled and the deposit is not refunded.

No. The public website does not collect card or bank information and does not create payment requests.