How this website handles service-request information.

Information collected

The service-request form collects your name, phone, email, preferred contact method, service address or ZIP code, appliance details, reported issue, preferred date, time-of-day preference, and consent choices. Do not submit card, bank, or payment credentials.

Why it is collected

FairFix uses the information to review the request, determine whether it is within the approved service area, assess what additional information may be needed, coordinate availability, and maintain operational records.

Storage, retention, and control

Valid requests are stored in FairFix's private operations database and are visible only through role-protected internal workflows. The owner controls operational retention and may archive records rather than destructively deleting business history.

Cookies and tracking

FairFix uses only essential cookies (no advertising, tracking or analytics cookies), so there is no cookie banner. The public request form uses a short-lived security cookie to prevent forged submissions. Staff authentication uses separate cookies limited to private portal paths. The public website uses no advertising trackers, third-party cookies, or advertising profiles. FairFix counts visits with its own analytics on its own server and with Cloudflare Web Analytics (cookieless, privacy-first): neither sets cookies for this, never stores your IP address (only a one-way code that changes every day), and respects Do Not Track and Global Privacy Control. If you open the chat assistant, a short-lived security cookie is set so chat messages cannot be forged.

Text messages (SMS)

By providing your phone number, you agree to receive text messages from FairFix about your service request. Message and data rates may apply. Reply STOP to opt out. When you give your phone number in the request form or the chat callback form, FairFix records the date and time and which form you used as your record of that consent. To stop texts, reply STOP to any message, or contact FairFix at [email protected] or (571) 520-7797.

Chat assistant

If you use the AI chat assistant, your messages and any details you give to book a visit are processed by an AI service and saved with your request, and chat transcripts are deleted after 90 days.

Security limitations

FairFix applies access controls, request validation, rate limits, and other safeguards, but no website or storage system can promise absolute security.

Contact

Questions about website information can be directed to [email protected] or (571) 520-7797.